Need help with your e-cigarette? If you are experiencing the following issues then please read the troubleshooting tips below for our e-cigarette starter kits. If you have an advanced vape kit and need help please call or contact us.
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Have you turned on your battery? Our starter kit batteries have a 5 click on/off button. Please click 5 times in quick succession. You also need to hold down the button to inhale. There will be a slight crackling sound which is normal.
It may be the connector plate (see image below) at the top of the battery which is causing the issue. Sometimes the clearomizer might have been over tightened onto the battery pushing the connector plate down. The plate needs to be gently lifted so it connects to the charger correctly to enable the battery to fully charge.
If you use a small pin or toothpick, you should be able to gently lift the connector plate a millimetre or two. Once you have done this, re-attach the battery to the charger and it should charge correctly (which normally takes around 2 hours). When the USB charger light turns green your battery should be fully charged. Try using your battery again and it should work.
You should also clean the top of your battery with a cotton earbud or a dry tissue to remove any residue or dirt, this will help ensure it has a good connection to the charger.
If raising the connector plate and cleaning your e-cig battery doesn’t work, have you tried charging using a different USB port?
If the e-cigarette is still not working then the clearomizer tank in the Premier Starter Kit or the atomizer in the Taste Starter Kit clearomizer may need replacing. We recommend changing the clearomizer or atomizer every 2 weeks. If you don't replace them they may cause leakage which can harm the battery and you will find after a few weeks the quality of your vaping will reduce and the flavour and nicotine hit will diminish. These are signals that either your disposable clearomizer tank or, your Taste Kit clearomizer (EVOD2) atomizer needs replacing.
The tank only needs to be finger tight into the battery so, you may have over-tightened it when screwing the tank into the battery. As mentioned above, this can cause the battery connector plate to be slightly pushed down or, if the battery is working and you are using an replaceable atomizer, like the one that comes with our Taste Starter Kit, then it could be the atomizer pin in the clearomizer which has been be pushed up. If either of these happened then this means there is not a snug connection for the e-cig to fire when vaping or, for it not to charge correctly when screwed into the USB charger.
Lowering the atomizer pin in the Taste Starter Kit Clearomizer or EVOD2 clearomizer
If raising the connector plate didn’t work please remove the atomizer from the clearomizer and slightly lower the base pin a millimetre with your fingernail. Once you have done this try vaping again and this should solve the issue.